
While Highland Park has won new customers, the goal now is to keep them, he said. During the pandemic, 100 phone orders a day have become the average,” he said. “Before the pandemic, if we had 10 orders a day, it would be heavy. Highland Park, Devanney said, has installed new online technology to handle a huge increase, particularly at the Manchester site, in e-commerce and phone orders as curbside and door-to-door delivery services ramp up continue. “As companies adjust their strategies to weather each virus surge, most are already scrambling to modify their work patterns to avoid similar challenges in the future,” Pesce said. Pesce, president of the Connecticut Food Association. Nationwide, food retailers have hired hundreds of thousands of new workers to handle increased demand for food and other durable goods that has stretched their stores, warehouses and supply chains, Wayne said. “We are constantly interviewing because we know we are going to need people,” he said. The chain has 350 employees, 115 of whom are full-time, and like many companies, experiences a high turnover rate in a tight job market.

Soft chain, labor disruptionĪs Highland Park Market continues to reinvest its higher revenues into improving its operations, the pandemic has been “a disaster”, Devanney said, in terms of labor shortages. Chain stores dominate sales in most parts of the United States, according to the study. Independents who thought it was time to get out and sell are reconsidering, he said.īefore the pandemic, independent grocers nationwide were losing ground, with their market share declining in 44% of U.S. “We’ve never seen numbers like this before,” Devanney said.Īs independent grocers have seen increased sales since the pandemic began, Devanney said he’s been hearing more confidence from owners about their businesses. Like its industrial sector, Highland Park has seen its revenues increase the activity increased by 20% in 2020 and the growth has not stopped. “We knew we had to release the product,” he said.

Although Highland Park Market experienced supply chain issues early on, like most grocers, it was able to adapt by bypassing traditional grocer suppliers through ongoing relationships with numerous food service providers, who had excess inventory because restaurants were closed.Īs a result, the chain was able to supply customers with hard-to-find items, from meats and paper goods to flour. Nobody wants to carry a 150-pound bag of dog food from a store when it can be easily delivered through online sites like, he said.īeing an independent grocer has become an advantage during the pandemic, Devanney said. The chain has also reinvested and remodeled its stores in Manchester and Glastonbury, reducing certain food categories like pet food. Last year, thanks to a deal pending before the pandemic, the market sold its store in Suffield, the franchise’s worst-performing outpost, which now includes three locations in Manchester, Glastonbury and Farmington. Devanney, co-president of Highland Park Market. City of Highland Park "remains controlling precedent in our jurisdiction.”Ībout a dozen people have been cited for violations of Highland Park's municipal assault weapons ban, according to public records.Over the years, Highland Park Market has remained competitive by evolving into a specialty independent grocer, expanding into food services and ready meals, and adapting to other trends like staying open on Sundays and extending daily store opening hours.īut a few years ago, competitive pressures led the chain to dig deeper into its business model and evaluate new strategies to drive sales, said Tim M. City attorney Steve Elrod said in a statement that city officials are confident that the 7th Circuit's 2015 decision in Friedman v.

Highland Park representatives said they would evaluate the merits of the complaint after they are formally served with copies. The other suits were filed against the states of Connecticut, Hawaii and Massachusetts, as well as the city of Naperville over its decision earlier this year to restrict which firearms the town's two gun shops can sell. “We are simply asking for the courts to enforce the Supreme Court’s pro-gun Bruen ruling by re-evaluating and striking down each of these gun control laws under the new national standard which outlaws gun controls that are not consistent with the ‘text, history, tradition of the Second Amendment’ as required in the Bruen decision," Brown said in a statement. National Association for Gun Rights President Dudley Brown said his organization was targeting every circuit court where firearm bans have been upheld previously.
